Issue:
After login to Citrix Receiver 4.1 and click on Refresh
applications option, you see following error message.
Your apps are not
available at this time. Please try again in a few minutes or contact helpdesk
with this information. Cannot contact <Storefront Store name>
Scenario: While deploying new XenApp 6.5, Storefront 2.1 and Citrix Receiver 4.1
with no certificates( HTTP) for all communication( It’s not recommended to use
HTTP but I had a reason to use) I had
above error when I try to click on Refresh Applications which is next to login
details on top right side of the receiver. In addition to receiver doesn’t enumerate any
applications.
Resolution:
I checked various things but finally following fix the resolved
issue. MAKE SURE THAT YOU TEST THIS FIX ON CLEAN MACHINE (The one which never
had receiver). I tested with reinstall on a machine but didn’t fix issue and I
was going crazy J
by troubleshooting/ investigating all XenApp components.
-
Pick the clean machine/ VM
-
Install receiver with CitrixReceiver
/IncludeSSON ( I had SSO component)
-
After installation of Citrix Receiver, add/ edit
following registry keys.
o
Open Registry ( Regedit)
o
For 32-bit -
HKEY_LOCAL_MACHINE\SOFTWARE\Citrix\AuthManager
o
For 64-bit - HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Citrix\AuthManager
o
Create a new String value I.e. ConnectionSecurityMode with value to Any
o
Then go to
o
For 32-bit -
HKEY_LOCAL_MACHINE\SOFTWARE\Citrix\Dazzle
o
For 64-bit -
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Citrix\DazzleB
o
Change the String value AllowAddStore and AllowSavePwd
to A
-
Then make sure that you kill receiver and re-open
to test
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Helped a lot. Thank you.
ReplyDeleteThank you. This fixed my issue.
ReplyDeleteMan! I can't thank you enough!!! I've been trying to solve this for days. Google suggested several websites, but none of the suggested solutions there didn't help. But today i landed here and now it works. I just created the keys though; I didn't need a clean machine... Many many many thanks! :)
ReplyDeleteI am glad that above solution helped you. I understand how painful it it to troubleshoot this kind of issues.
DeleteCheers!!